MAIN PURPOSE OF THE POSITION:

The Zoom Product Manager is responsible for driving the overall success and growth of the Zoom portfolio. This role builds and maintains strong relationships with the vendor, channel partners, and internal teams, while identifying opportunities to expand brand presence and routes to market. The Product Manager ensures vendor KPIs and revenue targets are met, while maintaining accountability for the full product lifecycle from positioning and enablement to profitability and market performance.

Zoom Product Manager Duties and Responsibilities:

Channel Development

• Expand and strengthen the partner ecosystem to increase market reach
• Improve partner engagement and performance through enablement initiatives and brand promotion
• Drive adoption and penetration beyond the Gauteng region
• Develop growth strategies for unmanaged or underperforming partners
• Support quoting processes to improve turnaround time and accuracy
• Provide pre-sales guidance and encourage product attachment opportunities

Product & Portfolio Management

• Manage product profitability through effective pricing, margin control, and stock efficiency
• Align product planning with vendor growth expectations
• Drive diversification between value-based and volume product offerings
• Monitor product lifecycles to ensure proactive pricing and exit strategies
• Maintain optimal stock levels in line with lifecycle and rotation policies
• Prevent end-of-life stock accumulation through forecasting and exit planning
• Ensure accurate product data, pricing structures, and costing within internal systems
• Coordinate timely communication regarding product updates or specification changes
• Collaborate with internal teams to resolve operational or process issues
• Participate in weekly sales meetings to address challenges and performance tracking

Vendor Management

• Build and maintain strong relationships with vendor sales, marketing, and technical stakeholders
• Manage sell-through reporting and performance tracking
• Execute vendor strategies, policies, and rebate programs
• Conduct quarterly business reviews (QBRs) and executive feedback sessions
• Deliver accurate weekly forecasts and pipeline visibility
• Ensure alignment between vendor objectives and internal execution

Marketing & Sales Enablement

• Develop and execute marketing plans aligned with vendor strategy
• Analyze market trends to identify growth opportunities and new segments
• Increase brand awareness and market share through targeted initiatives
• Support go-to-market strategies and product positioning
• Identify innovative marketing approaches to differentiate offerings
• Ensure consistent communication of product value to partners and customers
• Aligning internal marketing activities with vendor campaigns and messaging

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
  

• Minimum of 1 or 2 years experience in Unified Communication ( Customer Success/Contact Center, Telephony and Communication) . 2 years and more will be preferable
  
• Relevant tertiary qualification in Business, Marketing, IT, or a related field
• 2-3 years’ experience in product management within the ICT or technology distribution environment

SKILLS AND ABILITIES:

• Strong understanding of channel development and partner enablement
• Knowledge of product lifecycle management and stock rotation principles
• Commercial acumen with the ability to manage margins and profitability
• Vendor management and relationship-building capability
• Market analysis and strategic planning skills
• Ability to interpret sales data, forecasts, and performance metrics
• Strong communication and stakeholder engagement skills
• Pre-sales or technical product exposure is advantageous

ABILITY TO MEET JOB REQUIREMENTS:

• Fluent in English
• Own reliable transport and a valid driver’s license

OFFICE REQUIREMENTS:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one ro